We placed an order for six items of furniture with Roseland. All six arrived in reasonable time given the pandemic circumstances, however, this is where the positive experience ended. Five our of six items were fine, however, one item was delivered in a box with minimal damage but when unpacked split, buckled and splintered. The item has clearly been dropped from a great height and not the fault of the courier. The item was reported and graciously exchanged within a week - again it's been busy with the pandemic so, fine - but the exchanged item that arrived was also damaged, this time it was clear that poor workmanship was to blame with various drilled sections split because the screws had been overtightened. Another exchange was arranged where we specifically requested the item be checked prior to dispatch and we were promised this would happen. We also requested that due to the fact this was a third item to be delivered in exchange it would be a priority but this was not met. This arrived, again a week later, and to our despair, was the worst yet, showing the same issues of both previous items combined! We gave up and requested a refund for the item but was informed that we would not get the full value of the item because it dropped below the overall order value to below an offer threshold. I complained outlining that the reason for the refund is entirely due to the poor quality of items delivered by Roseland and not my desire to not have the item. A reply eventually came agreeing to the full amount. The customer service during this drawn-out transaction was appalling. At no point did we feel like a valued customer and the tone of emails were indirect, deflective and treated me as if we were an inconvenience. We wanted to use Roseland to support a local business but this left a very sour taste and we will be telling all our friends to avoid this business at all costs in the future.