Lynda Crosweller
The tv unit was competitively priced, and was dispatched promptly to the couriers, but the couriers failed to deliver it on 4 occasions when they had specified a time slot. I could not contact Roseland Furniture by phone because they had closed their phone line due to people working from home (due to Covid 19). They should have provided their home workers with a mobile phone so that it would be possible to deliver some proper customer service. I was only able to communicate with them by email and had to wait 48 hours on each occasion for a response. The courier company had a phone line, but I could only ever get an answer from a depot in Bradford, so I could not speak to the people directly responsible for the delivery. After the 4th failed delivery the couriers claimed to have been to my house and left a card, which was not true. This reduced me to tears. They finally delivered it by leaving it on the front path while I was out, when they had not given me any notice that they were coming. Since then they have placed incorrect information on their tracking log, stating that they delivered the item the day before they left a card! As regards the tv unit itself, the drawer is too small to accommodate dvds or cds on their sides, so I cannot use it as I had intended. The description on the Roseland site needs to provide the internal dimensions of the unit including the drawer. I would not have bought it had I known this to be the case, but it has caused me so much frustration and anger waiting for the item to arrive that I am just going to put up with it. There is a small indentation on the front panel of the unit which is poorly finished, but otherwise it looks ok in the room, and better than the one it replaced. See 3 attached photos.
2 months ago
 
Roseland Furniture has a 4.60 average rating from 14,810 reviews

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