I was really pleased with the ease of using the website and placing an order. I'd checked other reviews beforehand and was impressed. I ordered two Chatsworth bedside tables. One was as expected and had a smooth and slightly varnished surface but the other had a rough finish on top and damage to one of the drawers. After contacting Roseland they were very quick to respond and arranged for the damaged bedside table to be collected and a replacement sent. This all happened very quickly. The replacement came with a scuff on the top which was disappointing. But I opted to keep the item.