By far the worst customer service I have received in a very long time. Had our furniture arrived undamaged I would have been more than happy with it. However 2 sets of drawers out of 5 items were badly damaged. Not delivered by 2 people as stated on website. Replacements were also damaged so I decided then I would prefer a refund for the whole set rather than accept £40 discount! Getting a refund proved very hard work and in the end I needed to use PayPal to do it for me. Getting through on the phone lines is a nightmare, after a 20 minute wait I got a recording saying the mail box was full and the line went dead. This was not once but every time. When I did eventually speak to someone neither Jamie or Dan called me back to update me on uplift or refund information. Email wasn't any better as I got a standard reply with no name or a direct contact. No one takes ownership when there is an issue. No doubt covid will be blamed but that's no excuse for such poor customer service! One very unhappy and dissatisfied customer.