I am a first time customer of Ross Watch Repairs, so I was guided by the previous reviews both recent and historic and decided that they were worth contacting. Reassuringly the replies were rapid and comprehensive thus giving me confidence to go ahead with my Longines battery replacement, reseal to spec. and polish. Total time off my wrist from start to finish was exactly one week (7 days)precisely as promised. Great communication throughout. Perhaps most importantly my watch arrived back looking and feeling brand new. Very happy indeed and would definitely recommend Ross Watch Repairs.