Ross Watch Repairs Reviews

Name: Ross Watch Repairs
Address: 310 the shard retail arcade, London, London Borough of Southwark
Rating: 4.75

4.8 Rating 506 Reviews

94 %

of reviewers recommend Ross Watch Repairs

Company Reviews

Questions

Metrics

4.8

Based on 506 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

03333552983

Email:

enquiries@rosswatchrepairs.co.uk

Location:

310 the shard retail arcade,
London
London Borough of Southwark
se1 9bz

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Ross Watch Repairs 5 star review on 8th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If you value your watch at all DO NOT USE Ross Watch Repairs. I took my watch to be repaired initially as it had stopped working. When I went to pick it up, the guy working on it was on a video call on his phone at the same time as he was carrying out the repair. When he was finished I saw that there was a crumb of bread or pastry under the glass! He'd obviously also been eating whilst fixing my watch. I pointed this out, and I was told that the issue could be rectified but not immediately as he needed to 'ultrasonically clean the case', which was clearly not not true. All that was required was some attention to detail and for the crystal to be cleaned. On making a complaint, I was told that they would remove the crumb and I was to be offered a measly 20% refund. Against my better judgement, I agreed, but when the watch was returned there was still a grease spot on the glass where the crumb had been. At this point I complained again, but having lost all faith in RWR, I decided against taking them up on the offer of cleaning the glass. Lastly, as another reviewer has pointed out, their guarantee of work supplied with repairs is not worth the paper it's written on. These guys are cowboys. Avoid if you value your watch.”

Helpful Report

Posted 1 week ago

“"I am very pleased with the service provided by the company. My watch looks brand new, and I couldn't be happier with the results!"”

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Posted 3 weeks ago

“Wonderful service on my Tag Heuer…cleaned, new battery, re-seal, and fixed the bracelet…all in under two hours….cannot recommend the Canary Wharf branch highly enough.”

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Posted 1 month ago

“Quick professional service. Dropped the watch off at the Shard branch and picked it up 1.5 hours later with a new battery, shiny clean and got the bracelet size reduced. Friendly, professional service.”

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Posted 2 months ago

“Great work. New glass sourced and fitted. Good selection of quality straps which was fitted there and then. Will use again”

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Posted 2 months ago

“Service was great, done a fantastic job all within the best time”

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Posted 2 months ago

“The service was very good and the quality of my watch strap was excellent. I recommend this company ⭐️”

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Posted 2 months ago

“My watch stopped working. Called in at Ross Watch Repairs. Had it checked immediately and a new battery fitted. Paid a fair price. Advice was offered about future service work but with no pressure selling. Would thoroughly recommend.”

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Posted 2 months ago

“Top of the top”

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Posted 2 months ago

“I am so lucky to live near Ross Watch Repairs. The service is excellent and extremely efficient. I popped to you on Saturday the 8th of March and the young guy that helped me was brilliant! Very friendly and my 2 watches were fixed within minutes. Highly recommend! 5* team”

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Posted 3 months ago

“Efficient service. Helpful staff.”

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Posted 3 months ago

“Brilliant service! I popped in on my way to work and by lunchtime they had sourced my perfect strap from a different branch (they had lots of gorgeous stock but I am particular), fit it beautifully, and had it ready for me to collect. Excellent communication and friendly staff. Highly recommend.”

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Posted 3 months ago

“Great service close to the end of the day. Would highly recommend using. Replaced batteries in two watches and resized. Wasn't as expensive as other places we have used previously. Great service, thank you.”

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Posted 4 months ago

“I had 2 watches repaired today when I visited the counter in London Bridge and was very impressed with the quality of the service. I highly recommend them !”

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Posted 4 months ago

“Great service (The Shard), very knowledgeable young man, polite and friendly.”

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Posted 4 months ago

“My first time using this watch repairs, in canary wharf craig was warm welcome and professional. Have three watches for service and repairs, seiko 62 mas ,certina ds super ph500 ,yema gmt bronze watch, waiting parts on yema. Happy service ,will use again”

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Posted 4 months ago

“The winder on my watch had broken off, they managed to order a gold plated winder because I am allergic to nickel and fit it so my watch is as good as new”

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Posted 4 months ago

“Had an Omega and Tag repaired here - reasonable price, god service and nice staff”

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Posted 4 months ago

“Highly recommend Ross Watch Repairs. They provide a highly proficient and professional service, with friendly staff to boot. My watch clasp was repaired extremely quickly and they included a clean. Thank you!!”

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Posted 4 months ago

“Very fast and friendly service - convenient location.”

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Posted 4 months ago

Ross Watch Repairs is rated 4.8 based on 506 reviews