Ross Watch Repairs Reviews

Name: Ross Watch Repairs
Address: 310 the shard retail arcade, London, London Borough of Southwark
Rating: 4.74

4.7 Rating 523 Reviews

94 %

of reviewers recommend Ross Watch Repairs

Company Reviews

Questions

Metrics

4.7

Based on 523 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

03333552983

Email:

enquiries@rosswatchrepairs.co.uk

Location:

310 the shard retail arcade,
London
London Borough of Southwark
se1 9bz

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Ross Watch Repairs 5 star review on 8th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service ! Very reliable and kept me informed”

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Posted 1 week ago

“Ross watch repairs are at the very top of their game. Biggest thanks for bringing my beloved watch back to full health.”

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Posted 2 weeks ago

“Ross watch repairs I took two watches into the shop for service and repairs. Staff was friendly and very helpful and my watches look brand-new”

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Posted 2 weeks ago

“BEWARE – I sent my Lotus Hybrid watch to Ross Watch Repairs for a simple battery replacement and was offered an upgrade to a premium, Swiss-made battery. They claimed this battery would last 60% longer, came with a 12‑month guarantee, and persuaded me to add a mini service for £69.95 plus VAT. There was also a £10 postage and packaging charge, on top of my cost to send the watch to them. At the time, I was satisfied—after all, the premium battery had a 12‑month warranty, and the mini service was supposedly covered for 36 months. However, just 10 months later, my app alerted me that the battery needed replacing. I contacted Ross Watch Repairs expecting straightforward help under the warranty. Instead, I was passed between staff members repeatedly asked for receipts and proof of guarantee—even though all the details were clearly available in our WhatsApp messages. They refused to cover return postage, citing their terms and conditions, and then suggested the watch itself might be faulty, despite having serviced it less than a year ago. I ultimately took the watch to a local jeweller in Northern Ireland, who supplied, fitted and sealed a new battery for just £20. To my shock, the so‑called premium battery from Ross Watch Repairs turned out to be a Panasonic CR3032—made in Indonesia which is widely available on Amazon selling to the general public for around £9.29. In my view, the premium upgrade was a total con, the battery upgrade was misleading and the warranty was not worth the paper it was written on. I would not recommend this company.”

Helpful Report

Posted 4 weeks ago

“Absolutely shocking service. They quoted for a watch repair, gave a price and timeline of 4-6 weeks. After 5 weeks they informed me the watch was ready for collection, then said there was a slight delay. After 2 months I was told it would be ready soon. After 3 months they said they were now waiting for a part but it would be ready soon. After enquiring after 4 months they announced they would not be fixing the watch. Zero proactive communication and misinformation when they were asked. A watch repair service that doesn’t repair and wastes your time. Utterly unprofessional.”

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Posted 1 month ago

“A simple replacement of batteries for a couple of watches was done quickly and efficiently at the agreed price. Service was friendly and all my options fully explained. Having used Ross before, I will definitely be using them again for any watch needs.”

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Posted 3 months ago

“Replaced glass on my old Accurist which had cracked. RWR was the only company that was able to do this as a replacement could not be easily obtained”

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Posted 4 months ago

“Excellent result. Couldn't find anyone who could repair my watch in Scotland but Ross Watch Repairs did with no fuss and at the agreed price. Would definitely use again and have already recommended them to a colleague. Thanks”

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Posted 5 months ago

“Such a fantastic service , my son is absolutely thrilled with his repair . Staff so helpful especially Craig , will definitely use Ross Watch Repairs in the future. Thank you again .”

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Posted 5 months ago

“Ross watches have fully serviced three of my watches. I’ve also had a mini service and polish on three other of my watches. Craig, Sinclair and Alex so good at their jobs. I do not know why anyone will go to a main brand watch specialist when you can come here.”

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Posted 5 months ago

“I bring a small collection of watches to the london bridge branch for battery/strap changes. Quality long lasting batteries with warranty included. Not cheap, but you get what you pay for, buy cheap, buy twice and I csn trust them with my valuable watches. Watches are cleaned and polished on collection too! Very convenient location on my way to work which is great.”

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Posted 6 months ago

“Good service”

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Posted 6 months ago

“I’m happy for service!Best in London definitely,Master fixed few pairs. Fixed glass,Beasley on both of them,all get cleaned.Happily rolling my life with my watch’s. suggesting this company.Bless”

Helpful Report

Posted 6 months ago

“So happy I found this place! I brought in my favorite watch that had stopped working, and they fixed it up perfectly. Everyone was super friendly and helpful, and the whole process was really smooth. My watch hasn’t looked or worked this good in years. I’ll definitely be recommending them to family and friends.”

Helpful Report

Posted 6 months ago

“No local watch repair could seem to remove the back to install a battery to my Mondain watch. Took it to Watch Repair and walla, job done with a long life battery. I will be back. Confident, trusted and pro.. Thanks.”

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Posted 8 months ago

“New battery fitted and watch resealed in 30 minutes. Very good service, will definitely use again.”

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Posted 9 months ago

“Had a battery change. Done a great job and replaced a couple of screws that was missing complimentary.”

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Posted 10 months ago

“If you value your watch at all DO NOT USE Ross Watch Repairs. I took my watch to be repaired initially as it had stopped working. When I went to pick it up, the guy working on it was on a video call on his phone at the same time as he was carrying out the repair. When he was finished I saw that there was a crumb of bread or pastry under the glass! He'd obviously also been eating whilst fixing my watch. I pointed this out, and I was told that the issue could be rectified but not immediately as he needed to 'ultrasonically clean the case', which was clearly not not true. All that was required was some attention to detail and for the crystal to be cleaned. On making a complaint, I was told that they would remove the crumb and I was to be offered a measly 20% refund. Against my better judgement, I agreed, but when the watch was returned there was still a grease spot on the glass where the crumb had been. At this point I complained again, but having lost all faith in RWR, I decided against taking them up on the offer of cleaning the glass. Lastly, as another reviewer has pointed out, their guarantee of work supplied with repairs is not worth the paper it's written on. These guys are cowboys. Avoid if you value your watch.”

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Posted 10 months ago

“"I am very pleased with the service provided by the company. My watch looks brand new, and I couldn't be happier with the results!"”

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Posted 11 months ago

“Wonderful service on my Tag Heuer…cleaned, new battery, re-seal, and fixed the bracelet…all in under two hours….cannot recommend the Canary Wharf branch highly enough.”

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Posted 1 year ago

Ross Watch Repairs is rated 4.7 based on 523 reviews