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Ross Watch Repairs Reviews

4.8 Rating 463 Reviews

94 %

of reviewers recommend Ross Watch Repairs

Company Reviews

4.8

Based on 463 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

03333552983

Email:

enquiries@rosswatchrepairs.co.uk

Location:

310 the shard retail arcade,
London
London Borough of Southwark
se1 9bz

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Ross Watch Repairs 5 star review on 7th February 2023

Ross Watch Repairs 5 star review on 13th March 2021

Elaine . Birmingham

Ross Watch Repairs 5 star review on 26th February 2021

Ross Watch Repairs 5 star review on 23rd May 2020

Ross Watch Repairs 5 star review on 10th August 2018

Ross Watch Repairs 5 star review on 9th January 2018

Ross Watch Repairs 5 star review on 13th April 2017

3

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I put my watch in for a battery change. I was told it would be ready in 7 days. That was 14 days ago I called this morning and was told I would be called back with an update I did not get a call back and when I made another enquiry I was told to call back on Monday. If there is an issue why was I not informed, if you can't get the replacement battery why was I not informed. Customer service does not seem to mean much . I am very disappointed. £150 is a lot of money and I expect better service. I will not use your service again”

Posted 1 month ago

“Sent last year for a battery change. Watch returned working but after a few weeks stopped. Returned watch and was informed that the new vastly improved batteries they were using had an issue with the mechanism of my watch. (Mine cannot be the only one). I agreed to have the watch overhauled. Having not heard anything from them for months, I enquired if my watch had been lost. I was informed it hadn't but that it had to be sent to Cartier. I should have been informed of this. In May 2023, a reply to my email concerning whereabouts of my watch, I was informed, that I would be contacted when they had any information. I have repeatedly emailed and used WhatsApp to contact them but they do not have the decency to reply. I am wondering if my watch is lost.”

Posted 7 months ago

“Total shambles. Sent my Breitling for a mini service in January, watch was sent back following this service and testing and not working correctly. Sent watch back and was told it requires a complete overhaul...yeah a few days after a mini service and testing....hmmmmmm I agreed to the overhaul, sent watch off again, have chased countless times, frustrated at no response I asked if they had lost the watch. Was called back to say they had the watch in their hands and it hadn't been lost and were awaiting parts. Chased another few times, no response than after kicking off again I was told the watch had been sent to a Breitling specialist for repair and that they had told me that the last time we spoke....utter rubbish, I was told the watch was in Craigs hand, and he was looking at it....he even described the watch, the strap and the travel pouch it was sent in....someone is telling porkies somewhere. Last time I chased I was so frustrated I told them to shove the watch as that's 6 months now, lord knows where the watch is and the whole process has been a complete shambles. They now have a Breitling Chronospace, £195 for the mini service and hopefully a visit soon from the local trading standards team whom I have reported them to. Watch is about to be marked lost / stolen on The Watch Register with Ross Watch Repairs as the last people to have sight of it.”

Posted 10 months ago

“Absolutely scumbags who took advantage of my family. Swapped original parts for less valuable mechanisms. Stay well clear!!!”

Posted 1 year ago

“They’ve had my Tag watch for months and now won’t communicate with me. I first sent it in January but it wasn’t fixed. Sent to them again in February ( still broken) and again mid May and now I can’t seem to get through to them Am very frustrated - as well as £245 worse off”

Posted 1 year ago

“I booked my watch in for a new movement and sapphire crystal back in November 2021. I assumed it would be ready before Xmas but their stall in the Glades shopping centre disappeared due to their lease not being renewed when i phoned to inquire. Just had a text last Thursday to say its ready. I would have been happy with an apology for the long delay and a discount as a goodwill gesture, the perhaps I wouldn't be giving a bad review.”

Posted 2 years ago

“They have had the watch since September for a repair of a button and a full service, no updates in these last few months despite calling and visiting the Bromley branch a few times, I don't feel like they care about customer service at all and will not use this company again. No communication, no contact, no updates in months. And would not recommend.”

Posted 2 years ago

“Waste of time.They say it's 2 week turnaround usually. had my watch for 6weeks and in the end said that there is no parts available.( Broken crown to any generic. ) No communication in between, nothing. They are just joke. Maybe good fo changing batteries an stuff.”

Posted 2 years ago

“they will not answer the phone or a dozen emails - they have had my watch for months and i assume they are either out of business or lost it - does anyone know if they are still operating ?”

Posted 2 years ago

“Thanks for the information. I had my battery replaced four months ago and it wasn't cheap but service & turn around was good. But surprise surprise its stopped! And now they have seemingly disappeared.....”

Posted 3 years ago

“As with last reviewer no zero stars. Similar experience as several reviewers. Sent watch - Longines - they received it I paid for it but no watch returned. Despite all avenues of communication - they seem to have disappeared. Very upset. I have now contacted Trading Standards, Citizens advice, and sent two recorded delivery items one being hard copies if all the emails I have sent, the other a formal warning before going down the courts road. If anyone wants to make group case perhaps we can co-ordinate.”

Posted 3 years ago

“I have a similar experience to the last two reviewers. Watch reported as being repaired. Payment requested to a private account - possibly the wife of Alec Ross the owner, which I made in good faith and I have heard nothing further. We should co-ordinate action as I suspect there will be a few complainants out there. contact me at peter moore photos (no gaps) (at) gmail dot com Optimistic that My watch will be returned in good order but hopes are fading”

Posted 3 years ago

“This company has been absolutely terrible, be aware. They have taken my watch and have had it now for over 3 months. I was promised it would only take a couple of weeks for a glass repair. After lots of chasing to work out where my watch was I finally had an email saying its ready and to make payment to an individuals bank account. (not a business account). I have asked for a photo of the repaired watch (as their kiosk in Tunbridge Wells is shut) and they have so far not replied. I genuinely don't know whether my watch has been stolen or not. I may have no alterative but to report a crime. Madness considering all I wanted was a simple repair.”

Posted 3 years ago

“I am still awaiting the return of my watch. It is impossible to contact anyone for information. If anyone has any ideas I would appreciate. I am thinking of contacting the police as my next option?”

Posted 3 years ago

“Had my Tissot since April and to date not heard a thing back as at the 17th of July, Just informed them that they have 3 days to return my watch or I go to the police. Shocking way to treat a customer”

Posted 3 years ago

“Very poor service - I sent my Ebel watch to them for a battery replacement and it took 3 weeks to be returned. They also offered the watch to be re-polished at the same time for £30.00 extra, which I agreed to. When the watch arrived back the polishing was dreadful - The previously highly polished bezel came back with a dull satin finish. I had to send the watch back again at a cost of £7.50 which they will not refund. I would not use them again or recommend them. Very poor.”

Posted 3 years ago

“Not possible to leave no stars RWS have Had my watch for three months won’t answer the phone won’t reply to email or what’s app If you have a treasured item I’d keep it in the draw like I should have done”

Posted 3 years ago

“**** DO NOT USE ! **** This so-called "business" is a joke (either that or it's a scam). Here's an abridged account of my experience with them: I was looking for someone to take a look at my automatic Rotary watch. The watch was running fine, the day indicator clicked over at midnight as is it should but the actual date indicator was stuck on '27'. After searching online (but failing to check for reviews - big mistake) I emailed a few companies on 6th April 2020. RWR's quote of £79.95 for a service was the most affordable so I sent it off on 7th April. I heard absolutely nothing for a quite a while and on checking the Royal Mail tracking app they hadn't even collected it (it was sent to a PO Box). I was not happy and emailed them straight away. A few days later I received an email telling me the cost would be £245.00 as the watch wasn't ticking at all !!! (remember, they had originally quoted £79.95 for a service). Needless to say I did not accept their kind offer and asked for my watch to be returned thinking that would be the end of the matter. Oh no, more was to come. First, they demanded £10.00 to return my watch. Even though I thought this was a bit excessive (maybe not) I paid it straight away. Was this the end of it? Nope! Despite several emails to them chasing my return with no response I finally snapped. I emailed them an ultimatum. Either they supply me with a tracking number for my watch return within a couple of days (I was still being somewhat generous) or I would be reporting them to Kent Trading Standards. That finally got their attention!. I eventually got my unrepaired watch back today, 29th April. Guess what? I gave it a few shakes and it started ticking just fine despite their claim it wasnt working at all (the date is still stuck on 27 though). I'm currently awaiting an estimate from a reputable company. Let's hope they're better than this shower (they couldn't be any worse if they tried). In summary: This 'business' is a complete joke. Communication is almost non-existent. Their initial quotes are not to be trusted at all. Response times are completely unacceptable. **** DO NOT TRUST THEM ****”

Posted 4 years ago

“Paid full amount for Tag watch service upfront and now am unable to contact them by phone or email and shop is unattended. Do not make the same mistake as me and avoid this joke of a company and take your watch elsewhere.”

Posted 4 years ago

“Would give 0 stars if possible. Sent my watch to them over 2 and a half months ago. Terrible communication from them. Hardly ever hear back. Broken promises and delays. Worried they won’t actually send me my watch back as they have stopped replying completely. AVOID”

Posted 4 years ago

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Ross Watch Repairs is rated 4.8 based on 463 reviews