Ross Watch Repairs Reviews

Name: Ross Watch Repairs
Address: 310 the shard retail arcade, London, London Borough of Southwark
Rating: 4.74

4.7 Rating 523 Reviews

94 %

of reviewers recommend Ross Watch Repairs

Company Reviews

Questions

Metrics

4.7

Based on 523 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

03333552983

Email:

enquiries@rosswatchrepairs.co.uk

Location:

310 the shard retail arcade,
London
London Borough of Southwark
se1 9bz

Write Your review

Tell us how Ross Watch Repairs made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Ross Watch Repairs 5 star review on 8th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not possible to leave no stars RWS have Had my watch for three months won’t answer the phone won’t reply to email or what’s app If you have a treasured item I’d keep it in the draw like I should have done”

Helpful Report

Posted 5 years ago

“**** DO NOT USE ! **** This so-called "business" is a joke (either that or it's a scam). Here's an abridged account of my experience with them: I was looking for someone to take a look at my automatic Rotary watch. The watch was running fine, the day indicator clicked over at midnight as is it should but the actual date indicator was stuck on '27'. After searching online (but failing to check for reviews - big mistake) I emailed a few companies on 6th April 2020. RWR's quote of £79.95 for a service was the most affordable so I sent it off on 7th April. I heard absolutely nothing for a quite a while and on checking the Royal Mail tracking app they hadn't even collected it (it was sent to a PO Box). I was not happy and emailed them straight away. A few days later I received an email telling me the cost would be £245.00 as the watch wasn't ticking at all !!! (remember, they had originally quoted £79.95 for a service). Needless to say I did not accept their kind offer and asked for my watch to be returned thinking that would be the end of the matter. Oh no, more was to come. First, they demanded £10.00 to return my watch. Even though I thought this was a bit excessive (maybe not) I paid it straight away. Was this the end of it? Nope! Despite several emails to them chasing my return with no response I finally snapped. I emailed them an ultimatum. Either they supply me with a tracking number for my watch return within a couple of days (I was still being somewhat generous) or I would be reporting them to Kent Trading Standards. That finally got their attention!. I eventually got my unrepaired watch back today, 29th April. Guess what? I gave it a few shakes and it started ticking just fine despite their claim it wasnt working at all (the date is still stuck on 27 though). I'm currently awaiting an estimate from a reputable company. Let's hope they're better than this shower (they couldn't be any worse if they tried). In summary: This 'business' is a complete joke. Communication is almost non-existent. Their initial quotes are not to be trusted at all. Response times are completely unacceptable. **** DO NOT TRUST THEM ****”

Helpful Report

Posted 6 years ago

“Paid full amount for Tag watch service upfront and now am unable to contact them by phone or email and shop is unattended. Do not make the same mistake as me and avoid this joke of a company and take your watch elsewhere.”

Helpful Report

Posted 6 years ago

“Would give 0 stars if possible. Sent my watch to them over 2 and a half months ago. Terrible communication from them. Hardly ever hear back. Broken promises and delays. Worried they won’t actually send me my watch back as they have stopped replying completely. AVOID”

Helpful Report

Posted 6 years ago

“Sent my watch for a battery replacement and from that moment on it was shambolic ! Terrible, terrible communication and customer service. Ended up asking for watch back after two weeks of excuses, promises and delays. Went elsewhere and have found a reputable specialist who was cheaper, quicker and far more professional. Hope no one else has as bad an experience as this.”

Helpful Report

Posted 6 years ago

“Would give no stars if possible. Visited their booth in RVP twice to get a battery changed, only to find it unmanned when I had been specifically told it would be open. They don't answer their phones, and when I eventually did find someone there, quite frankly I wouldn't have trusted him too change a toilet roll, let alone a watch battery!”

Helpful Report

Posted 6 years ago

“Tag watch went for battery and reseal, 6 months later first time swimming on holiday face steamed up, they told me to send watch back, which I did and they found nothing! Sent to tag £720 bill for water damage. Won't answer emails so makes 12 month guarantee a joke!!!”

Helpful Report

Posted 7 years ago

Ross Watch Repairs is rated 4.7 based on 523 reviews