I purchased 3 dresses from Rotita on January 5th, 2022, received a tracking number, and tracked the goods for weeks. I noticed that it reached the sorting office in my area from January 18th but was not delivered. I contacted Rotita and was given the Royal Mail tracking number which was different from the order tracking number. I went to my local post office and was told that the order was being returned due to insufficient address of the recipient. I informed Rotita customer service rep and was advised to intercept the parcel. I advised that I have not had the power to intercept the parcel because I am a recipient. Rotita rep said they will track the parcel and replace the goods or offer a refund. I asked that the goods be sent out as I wanted the dresses I had ordered. They checked that the address was correct. I waited a week and didn't get a tracking number. I then contacted them again and asked for a refund as one of the dress I had ordered was out of stock. A few days later, I asked for the tracking number and was told that one of the dresses I had ordered was out of stock. Next day, a coupon was issued as opposed to a refund. I went ballistic. Because I had not received any of the dresses I had ordered and paid for over one month, why would I be happy to receive a credit note to purchase more goods when I have trouble getting the ones I had ordered? I contacted Rotita via email and was told to contact the post office myself. I went to the Post Office and asked but was told that the parcel was returned to sender. I informed Rotita immediately. The customer service rep advised me to intercept the parcel. I told them that I was the recipient, therefore, haven't got the power to intercept the parcel. Rotita promised to track the goods and, in the meantime, send me the goods I had paid for. A week later, they had not send off the goods as promised, so I demanded a full refund. Again Rotita sent me a coupon instead of a full refund. I threatened to ask PayPal for a resolution if the money was not credited to my account within 3-5 working days. Rotita Servive is unprofessional. If I could give them minus 2, I certainly would. Never again would I buy anything from them nor their sister sites.