I ordered items which had a ship date. Two weeks after they were to ship, I reached out to ask when they would be shipped, with "soon" as an answer. I asked what "soon "meant and they could not give a date or a timeframe. I asked for a refund as when I reached out, it was past when items were suppose to be delivered. They did issue me a full refund after asking if I was certain I wanted to cancel a few times. After reading all the reviews, I count myself fortunate to have not received the items.