Rotita as well as a few other companies (all of which I am sure are the same companies operating under different names) use the same shipping partner: FAST TRACK EXPRESS INC. This company has no customer service at all. I have repeatedly asked Rotita to reach out to them no avail. The order in question was placed 12-2-22 and was told the latest day of receipt by me would be 12-24-22. Obviously this did not happen. It was an anklet, hat and shirt. The order placed after this one was already delivered. I have expressed multiple times that I believe this package to be lost as it has been in the same location being scanned multiple times for over 2 weeks. Rotita owes me compensation for this frustrating experience. I have left a bad review on BBB; I have left a bad review on the review board site; I will be leaving more bad reviews unless I am compensated for this issue. At this point I believe I am entitled to some form of compenstation. Your customer service is like speaking with aliens and I need to say "TAKE ME TO YOUR LEADER" They just keep saying it will be updated in a week, please to wait. Really????? Your answer is to shut up and keep waiting???? I have still not gotten the Order No: W2212020355165796 placed on 12-2-22