What a nightmare. I ordered online. It took almost 30 days to get to me and everything had to be returned because nothing fit. FYI, their sizes run small. I went through their steps for returns and sent them the tracking number per their instructions. 30 days later, no refund. I talked to them..."don't worry!! I'll take care of you. You'll get an email within 24 hours confirming your return." A week later, nothing. I reached out to them 3 additional times. "don't worry!!! I'll take care of you." Nothing. This went on for almost 2 months. Finally, I saw a refund from them on my Pay Pal account (BTW, I never got the promised email) but it wasn't for the full amount. It was short by $32 and I paid for the return postage. They have cute clothes but NEVER AGAIN!!!