I unfortunately have to echo many of the recent reviews given about RTW here. My girlfriend and I had booked a 12 month round-the-world flight package departing in January 2020. This consisted of a number of flights, with the first being London to Delhi. The first issue we had was that, apparently, the flight had been overbooked so we missed our initial departure date. Stuart had claimed the flight was 'overbooked', however when asking at the Virgin Help Desk at Heathrow, they said the plane was only half full, meaning the RTW had FORGOT to book the flight. Secondly, after having only taken one flight of many, we are due a refund after having to come home due to COVID in March 2020. We paid, in total, £5,000 for the package. I believe we could be due in the region of £4,500 in refunds alone, perhaps a little less. This is simply ridiculous, and good to see they've taken their own website down now too. Cheers Stuart. £4,500 is no small amount of money to owe someone.
6 months ago
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