I have been a client of Roundwood Vets practice for nearly 5 years. Throughout this time, I have always relied on them for my pet's medication needs, never opting to purchase medication online. However, approximately a month ago, I sought their assistance in referring me to a different clinic for a cosmetic operation that my dog required. Although I did have a consultation with Roundwood Vets regarding this matter, I felt that the professional advice provided was inadequate, and no guarantees were offered. Unfortunately, my dog encountered complications following the operation at the other clinic, necessitating the use of antibiotics. As the clinic where the surgery was performed was located outside of London, I was prescribed antibiotics, and the prescription was subsequently sent to Roundwood Vets, my primary veterinary clinic. Upon collecting the antibiotics, I was shocked to discover that I was being charged £100 for them. This seemed exorbitantly high to me, especially considering that I later learned the same antibiotics could be purchased online for a mere £1.40, providing five times the quantity I received. Essentially, I paid £100 for what would have cost me only £0.28 online. Upon questioning the receptionist about the inflated price, I was informed that it was due to my dog's size and the strength of the medication. However, my dog only required 20 tablets of a common antibiotic. Additionally, the receptionist failed to mention that I had the option to purchase the medication online, despite my expressed concern about the price. When I attempted to return the unopened medication for a refund upon discovering the actual cost, the receptionist refused to accept it, citing policy. The medication was still sealed within its packaging, resembling an envelope, with a seal sticker intact. I find it utterly reprehensible that any business could justify such an astronomical price increase, amounting to approximately 35,715%! I am deeply dismayed by this experience and cannot fathom the reasoning behind such unjustifiable pricing practices. As a result of this ordeal, I cannot in good conscience recommend Roundwood Vets to anyone. It is evident to me that their primary concern is profit, rather than the well-being of their clients' beloved pets. I have lost all trust in their services and will no longer be utilizing them for my pet's care. My dog's health and safety are paramount, and I refuse to entrust them to a practice that prioritizes financial gain over ethical conduct.