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"CAN NOT BE TRUSTED!
This Veterinary Practice cannot be trusted with your beloved pet.
I would have left a minus 10 if I was able to, but the system would not allow me to leave a review unless I gave at least a score of 1. This is an honest review of my experience with Roundwood Vet. My beautiful cat who meant the world to me and my family became seriously ill immediately after visiting this practice after what was supposed to have been a routine visit for his yearly booster, instead they talked me into having his teeth cleaned, and a month later he was dead, he didn’t even get the opportunity to have his booster in the end!
I find it strange that when I took him in for his booster we were all in agreement at the time that he was perfectly fine. So much so that they asked me if they could take a photo of him in order to upload it on to their Facebook page. Therefore I am assuming that they would not have done this if they had a sick cat in front of them!
Of course they have denied that they had anything to do with him becoming ill, and are saying that it is a coincidence. But even if this was the case, and I am adamant that this was more than a coincidence, why weren’t they able to deal with the situation when they were confronted with it? And why did they feel the need to PAY for him to be seen by a specialist? Instead they just showed how incompetent they were!
I made a formal complaint to the RCVS, who actually took it seriously and thought that it was worth investigating, but after a few months of going backwards and forwards they decided not to pursue it, which doesn’t surprise me in the least as they all tend to stick together anyway! So not really an independent adjudicator!
I will never forgive them, but most all I will never forgive myself for entrusting him into their care, because he was very happy with the previous vet who was there, and had been going to for 8 years. As a result of what has happened to him, my mother is still totally distraught even though it is six months later, because she cannot understand how he went in to get his yearly booster and a month later he was dead! So not only am I grieving for my cat, but I am also having to pick up the pieces as far as my mother is concerned.
Therefore leaving this review is very important for me, because as a pet lover and now an ex owner of a beloved cat, I feel that it is important for our pets to be entrusted to the right people who is capable of looking after them!"