Utterly incompetent, and corrupt in covering up their incompetence. They quote "it's in our regulations" at every opportunity, but their regulations are self-serving to excuse their atrocious service behaviours. A 48 hour parcel delivery service took 12 days. They left a missed call card that had illegible handwriting, so I couldn't use the redelivery option; so I had to enter the complaints system, which brought me to the victim mentality and a plethora of regulations based self-serving excuses as to why their failure is not their fault and, because of their regulations, I was not entitled to any refund of the already high postage cost that I had paid in good faith... I cannot give zero stars, otherwise I would.