“APPALLING COMPANY AVOID! AVOID! AVOID!
No proof of delivery just a picture of a floor and the postman's feet, delivered to the wrong address as the floor is not the delivery address, signature that can't be made out and a initial for name.
Support said they would send the postman back out to collect the item and deliver it correctly, didn't happen, escalated case sided in their favour without any evidence, now locked out from doing anything.
Disgusting company to not use and AVOID!”
“Today, 22/04/2026, I waited at home until 15:54 for Royal Mail ( Waltham Cross)to deliver my parcel, as stated in the delivery email I received.
Although I had other important commitments, I stayed at home waiting for the delivery. I also have an engineer scheduled to visit my property on 23/04/2026 to install my router.
Due to the failed delivery today, there is a risk that the engineer appointment may be affected.
I have also taken time off work for 23/04/2026, and this situation is causing me inconvenience and financial loss due to wasted time.
I am very disappointed with the service and I would like to make a formal complaint regarding the failure to deliver the parcel as expected.
Royal Mail employees use deceptive tactics and blatantly lie, claiming they tried to deliver something,either saying the recipient wasn’t home or using another false excuse that the property wasn’t safe so they couldn’t leave the parcel. Royal Mail employees are liars, and many of them should be fired.”
“Was expecting an item from Vinted - all tracking seems to be okay only to be told the item was sent back to the sender because my address apparently doesn't exist - have made complaint online and have had no response - will think twice before using Royal Mail for any future deliveries.”
“Appalling service, letter from local hospital for an important appointment sent on April 1st arrived today ( April 9th.) for appointment dated April 8th, hence appointment missed.
No wonder NHS appointments are missed.”
“Posted an anniversary card for my youngest son with a 1st class stamp on 2nd March for his wedding anniversary on 9th March. It didn't arrive until 16th March. Posted birthday cards for my eldest son with 1st class stamps on 24th March for his birthday on 31st March. It's now 2nd April and they still haven't arrived. What a shambles and you have the cheek to increase your prices! Get a grip and start delivering a decent service.”
“In all day, but received a text that delivery failed as no one was in! There were actually three of us home, can't imagine that none of us heard the postman, if he actually did attempt delivery.”
“A parcel sent using Tracked 48 delivery was left outside the doorway of the intended recipient, and was stolen.
Royal Mail Claims department did not contact the recipient, no did they make any attempt to investigate why the item was simply left on a doorstep.
The Claims department simply insisted that a parcel left on a doorstep, is, in fact delivered. I think otherwise.
However, the Customer Service department (the wrong name for a department which is as unhelpful as can be), and the Claims Department collude to defraud customers of their rightful claims.
My advice to anyone sending items through Royal Mail is to ALWAYS request a signature. A Tracked Service guarantees nothing.”
“What an appalling service I’ve just received from Royal Mail . I had directed on the Royal Mail app for my correctly addressed parcel to be left in my enclosed porch today . On my way out I bump into the postman and say to him I think you have a parcel for me . He is holding a parcel which looks like mine . He says don’t worry I will put your parcel in your porch so I go out . When I get home I cannot find it anywhere but I have received an email saying it has been delivered to the porch. The photo of the porch is unrecognisable . I trawl around 6 neighbours and after 45 minutes eventually find it . It hasn’t even been delivered to the same road as mine and it put under a window not a porch . Cannot believe how incompetent this post man is esp as I had already spoken to him . I reiterate that having checked the address on the parcel it was correct . Not impressed .”
“Xmas and 1 yr olds birthday ruined by this shower an absolute disgrace and then to rub salt in they demand all receipts after 3 months of not even a reply. Must wait 90 days before you can start not even an attempt to compensate.
Never ever use this lot now totally destroyed by privatisation little wonder its going tits up.”
“Absolutely useless ....A few weeks ago a package from Boots online prescriptions got lost because although it was classed as a letterbox delivery he didn't put it through the letter box he took it back but couldn't be bothered to do his job properly and put it in the system for a redelivery it was never seen again !!!! (if i had my way he would have been sacked)...Also you get emails from them when expecting a parcel giving a delivery day so you sit in waiting but it doesn't turn up ....we've sent things to our daughter at times and half the time she never receives them ...Quite frankly Royal mail are rubbish ,disgraceful and useless .”
“I paid £5 extra for my passport to be returned by secure delivery. It was delivered to the wrong house, despite the numbers on the houses being clear and several people being in our house at the time. The Home Office envelopes specifically say to not deliver it to a neighbour's house. The photo on the tracking page is also not our door. That house, by the way, has nobody living there currently - it was only because a workman was there that he could call somebody and get the passports; if there had been nobody, my passports would have stayed there. It's very poor. There is no point in tracked delivery if it goes to the wrong house. There is no excuse for not ringing the doorbell/knocking.
Customer service also just send links to generic forms which do not even accept that tracking number, and then do not reply.”
