“I had a delivery due on 18/9/26 someone was home all day.
I did not receive any communication regarding my parcel being delivered or delivery being missed and no card was left. Due to this i was unable to collect or arrange delivery online. My cctv confirms no attempt was made.
I called customer service and waited on the phone for 1 hour to speak someone who submitted a complaint for me (apparently). I explained i would not be home on 19/9/26 and scheduled a delivery for 21/9/26 when i am home.
It was a suprise to me when i see that ive missed another delivery attempt today on 19/9/26 after i told them i would not be home and now my item has been delivered else where.
Ive lived in the house for 30 years... I can confirm the house they are claiming it's been delivered to... Is not the house in the photo. The signature is a line... So i have no way using my detective skills to hunt my parcel.
I have made phone contact with my neighbour who has been knocking doors looking for my parcel and no one claims they have it. So now its missing.... Anyone else shocked that a £100-£150 item has gone missing and no one is fessing up.
I phone the complaints line and waited on the phone for 1 hour and then got cut off. I tried to call back and waited for 1 hour and 45 minutes. When i finally got through to someone i asked they could call back if something happened and we got cut off because the que to get back in touch was incredibly long and i was already frustrated.
The person on the phone then claimed he was unable to hear me and terminated the call because it was close to home time
Now my only option is waiting in the que for another 2 hours. With no guarantee of sorting the issue. And by them customer care is closed
My parcel is missing, i got no card from the first driver. The second driver left a card as i can see on my cctv. However its been delivered to an unknown address and no ones claiming they have it after royal mail have failed to deliver it on day the day i had arranged with them which was 21st. What was the point of me selecting a delivery date if this was going to be ignored.
Now my items gone missing because communication is poor and drivers are incompetent.”
“Everytime I order from ebay or the internet and the delivery provider is royal mail, my heart sinks. I ordered various item on 31st August with a second class tracked service due in 2/3 days. 8 days later nothing, nada package stuck in limbo. What a terrible service. I thought I might try to phone to complain, only a 50 minute wait🤯. I give up on the call and I give up on them.”
“Shocking they cannot call their self a delivery service they do not make their demands I waited in all day for them when it said it was out for delivery and they didn't turn up they are shocking they should be ashamed of theirselves”
“Royal mail made up excuse not to deliver item on time, paid for 24 hour delivery and got this:
SM962397992GB Roval Mail Tracked 24"
Royal Mail
Friday 03 July at 10:13 am
Pending
We're holding this item at Basingstoke PFW Depot We've received a request not to deliver mail to the property your item is addressed to today. We'll attempt delivery as per the instructions we've received, which is usually or the next working day.
Checked with company and no one asked for it to be delayed, who on earth would delay a customers purchase!!!
Oh I know, royal "lying" mail.”
“Royal Mail thé onluy thing they do s to punt up stamps and that is boy one thing why people are turning away. And the bosses at Royal Mail should hang their heads in shame.”
“Absolutely unacceptable service. A 1st Class parcel containing a valuable item was posted on 12 June and has still not arrived after 12 days. Customer service was unhelpful, and even the local office could not provide any information. Paying for a service and receiving no delivery or meaningful support is extremely frustrating. Royal Mail needs to do much better.”
“A parcel posted in England on 10th June arrived in N.I. on 11th. An attempt was made to deliver it on 13th but no one was at home so it was returned to the sorting office. It is now 17th and I still don't have the parcel. I have been to the sorting office 3 times and keep being told it will be delivered but it still hasn't arrived. I phoned Royal Mail help line and had to wait 35 minutes to speak to someone. Was advised to report it lost but it's not lost, it is at the sorting office which is about 1 mile from my house! While waiting for someone to answer the phone I was repeatedly told to be kind and considerate to staff - I am waiting for someone to show me kindness and condiderate and deliver my parcel!!”
“Where do I start? The usual nonsense about being expected to wait in all day on the off chance of an important delivery, not being able to do so because of having to work and then being sent all around the houses due to failed delivery. Then a 30 minute wait on the phone plus an extremely unhelpful operator on the other end! Absolutely appalling and the resultant panic attack requiring medical attention as a result was just the last straw! And no idea if or when I will get the item i have paid for! Do better!”
“They leave parcel under front door on the floor and some one stolen parcel. That doesn't want pay compensation £180. I lost my money. Stupid lazy morons”
“My package was delivered to the wrong address. The photo evidence shows a front door that IS not mine. I eventually got through to make a complaint. The wait times seem to be from 40 mins to an hour. 8 days after my complaint i still have had no redponse”
“My post was left on the floor to my building entrance yesterday. Not even on my floor or against the notice board or how about an attempt to redeliver the next day maybe.
This is unacceptable. To carelessly leave personal details on my post for any and everyone entering the building to step on and damage.
How is this doing your job right?
We pay for this civil service.”
“Horrendous! A constant battle with finding our mail and parcels- customer service once I got through after over 30 minutes on the phone put me through to parcel force who hung up on me right after how can I help you. No call back. It’s 22nd May, delivery was expected 15th to 17th, no updates no tracking details and false messages it’s on its way when it’s sitting in a warehouse. Downloaded the app and it doesn’t allow change of delivery options or safe place. I’m going away for two weeks and there’s no way i can change or leave them any instructions. This is one of many many many issues we’ve had. The drivers are illiterate or something they can’t see the three enormous delivery instructions signs we’ve put up. If you’re a business know that awful couriers can put off customers from shopping with you. It was TKMaxx I shopped with but I won’t again to be honest. Businesses please choose a reputable delivery company. Royal mail doesn’t deserve the name.
Our mail goes to car dealership a block away and theirs comes to us it’s a mess! So it’s not just parcel force it’s both
I have had no issue with other delivery companies”
“Today (16/05/2026) around 11:20 AM, I had a delivery collection from Havant (PO9 2AE). A gentleman named Dru helped me move the package from my home to his vehicle. He was super kind and helpful, providing a very easy and stress-free service. He deserves all the best for his hard work!”
“I asked specifically for a Saturday delivery, but guess what Royal Mail decided to do. They kept my parcel in their depot on the delivery day, despite the fact I paid £20 for the service, and the depot is literally around the corner from where I live. They then told me they would deliver it on the next working day. I am not physically at the address on working days, that’s why I opted for Saturday Special Guaranteed Delivery! Royal Mail is an absolute joke.”
“I would like to share my experience with this service, but I feel that my complaints reflect a broader issue rather than being unique. Unfortunately, I found the service to be extremely lacking and unsatisfactory. I'm genuinely disappointed and hope to see improvements in the future. 😠”
“Ordered 2 small rubber grommets about the size of a 50p coin. Would you believe there was a red non delivery card through the door!!!! 30/4/26. Apparently a 2nd delivery attempt will be made the following day. !!!! What the hell has happened to royal mail !!!!. I buy lots of items online and always used sellers who used royal mail for delivery as they were always excellent. Royal mail are now by far the worst company for deliveries. I have actually experienced postmen making no attempt to knock on door as I,ve been sat in my living room. It,s about time royal mail went to the wall
Service is absolute garbage recently.”
