“Waited half an hour on the phone trying to get through to someone about mail redirection. They play the same awful song on loop, I felt like I was in hell. Then when the call was answered they cut me off! I called back and waited another 40 mins to speak to someone, who was no help at all. Total waste of my time. Terrible service!”
“I used the address and the name of a book shop open from 9am to 18pm monday to sunday in order to be sure to receive and have no surprises.
This morning I receive a message from royal mail saying delivery attempted, address inaccessible...
As I know the book shop is not recently exploded should be easy find the entrance door but no. Not for Royal mail . No one job is easy for royal mail”
“Waited in a day for delivery that had to be signed for ,never turned up, track and trace unavailable site down ,and took 24hrs just to get to London depot from posting in London and should have been with me in Worcestershire in 24hrs , day wasted hanging around, and should lose it's royal coat of arms warrant, as not owned by a uk company, so no loyalty to the crown or country.”
“Poor customer service.
I ordered FOOD. And today I got an email saying they attempted to deliver the parcel but nobody was in.
Which is a flat out lie because I and my family have been in all day.
And this pompous knobhead that I talked to was incredibly condescending about it, saying that they are “ahead of schedule” and that “nobody was in” is actually code for vehicle breakdown or excessive traffic.
Incredibly disappointed at how Royal Mail has gone downhill over these past few years and I will not be using them again if I can help it.”
“They didn't deliver the parcel 10 days…
They didn't deliver the parcel 10 days ago on 18th 08 but no note no email. Just found it now after 10 days. Can't collect because at Wembley they are open only from 8-10am. RM is getting worse and worse.
PS195807716GB”
“Postman collected my item and then in the tracking it said failure to collect, Royal Mail say the item was not collected yet my partner handed him the parcel and he walked off with it not attaching a label and not scanning it”
“I am extremely disappointed with the service I received from Royal Mail. They provided a delivery window for my parcel on the 6th of August between 11:23 and 14:23, but I was at home the entire time and no one came to deliver. Later, I received an email claiming they had tried to deliver, even though no attempt was made.
The next day, I was told my parcel would be delivered between 11:06 and 14:06, but I still haven't received it. The staff in East London have been dishonest and unprofessional. They collect people's hard-earned money to deliver parcels but fail to do so and lie about attempted deliveries.
I now avoid businesses that use Royal Mail because I know their service is unreliable. Very disappointing experience.”
“Disgraceful company which should no longer be "Royal". Delivery marked as arriving today now delayed (unsuprisingly). This is a consistent issue - as bad as Evri.”
