“A company posted me out a new sim card first class with Royal Mail. This was over a week ago and it still hasn't arrived. Disgraceful and very very poor service. I will certainly not ever be using them to send anything!”
“disgusting service! They can't knock normally, the person has to sit right by the door and wait. I sat waiting for my parcel from 10am today! The postman never came! It's a mockery!!!”
“I just wanted to find out whereโs my mail itโs been over a week I havenโt had any letters called the customer service was on hold for 30 min then someone picked up they said they canโt do anything and put the phone down”
“On 13th and 14th February, I spent a total of nine and a half hours on hold, attempting to speak with a customer support advisor. Despite multiple attempts, no one answered.
Additionally, I contacted Gerrards Cross Sorting Office on both days, hoping to speak with the manager regarding an urgent matter involving an item that needed to be intercepted before being sent to the Northern Ireland National Return Centre. However, I was repeatedly informed that the manager was unavailable due to โconference meetingsโ and could not be interrupted. I fail to understand how a manager can be inaccessible throughout the day when their role should involve assisting the public.
Due to the inability to reach any customer support representative or local sorting office staff, I have been left out of pocket for a ยฃ1,400 watch. I have no way of knowing whether I will recover this item.
As I was unable to speak with anyone, I submitted three online inquiries regarding this matter:
1. Reference Number: 250213005356
2. Reference Number: 250214000808
3. Reference Number: 25021400969
I expect an immediate response and resolution to this matter. The lack of communication and assistance is entirely unacceptable. Please provide an urgent update on the status of my lost item and confirm what actions will be taken to recover it.”
“I sent a very important letter on a Monday and used Tracked 24, so should be delivered the next working day. Here's Friday and nope! Still not delivered. This has literally ruined a court case, well done Royal Mail! Don't advertise next working day if there is no intention of doing so, 5 days and still no sign is disgusting! You have no shame.”
“Parcel delivered in timely fashion by our regular postman. Delivered with care and attention. To be fair our postman is great, pleasant and good sense of humour.”
“Disappointed with Royal Mailโs Claims Process
I am extremely disappointed with Royal Mailโs handling of my lost item claim. Despite providing proof of value and postage, my claim was rejected after nearly 30 days. Itโs frustrating to lose not only the item but also the time and effort spent trying to resolve the issue. Their refusal to compensate for their own failure shows a lack of accountability and respect for customers. I expected better from a trusted postal service.”
“Disappointed with Royal Mailโs Claims Process
I am extremely disappointed with Royal Mailโs handling of my lost item claim. Despite providing proof of value and postage, my claim was rejected after nearly 30 days. Itโs frustrating to lose not only the item but also the time and effort spent trying to resolve the issue. Their refusal to compensate for their own failure shows a lack of accountability and respect for customers. I expected better from a trusted postal service. Think twice before relying on them for anything valuable!
This is assertive yet professional. Let me know if you'd like to adjust it further!”
“Uselss, item twice returned to sender as apparently my company does no longer exists (while I sit in my office waiting at said address). Sender double checked and resent for the same thing to happen, online chat completely useless just continues to ask me to select an option, of which there are none. Waste of time”
“I had a fantastic experience working with Benito Gabriel and his team. They were professional, diligent, and extremely knowledgeable in helping me recover all the money I lost to a scam platform. From start to finish, they kept me informed and reassured throughout the process. I highly recommend their services to anyone who finds themselves in a similar situationโBenito and his team truly deliver results!
๐๐ฆ๐๐ข๐ฅ..๐๐๐ง๐ข๐ญ๐จ๐ ๐๐๐ซ๐ข๐๐ฅ๐๐๐@๐ ๐ฆ๐๐ข๐ฅ.๐๐จ๐ฆ
๐๐ก๐๐ญ๐ฌ๐๐ฉ๐ฉ โ- +๐ (๐๐๐) ๐๐๐-๐๐๐๐”
“13/01/25 paid a ยฃ1.50 fee for an item sent to me where the sender (unknown), had not paid enough postage. 22/01/25 still waiting for the item to be delivered. Both Royal Mail customer service e-mail addresses donโt accept emails and itโs a 40 minute wait when tried to ring. Do they expect people to post them a letter to make a enquiry? Really need to drop โRoyalโ from its name. If we had the same low level of service from the Royal Airforce, Royal Navy, Royal Marines, Royal Household Cavalry etc. Iโm sure complaints would be made.”
“I would like to recommend Nigel who works in Tadworth who went above and beyond to locate a parcel that was lost due to my fault because of an incorrect address.
He was so helpful on the phone, friendly and didnโt reproach me at all on my mistake
Then let me know when he had found the parcel and sorted it to be delivered
You should be proud to have people like him working for you
Thank you”
“I paid ยฃ12.16 for Royal Mail 24-hours tracking to deliver perished food worth over ยฃ100. It was delivered after 8-days. I had to throw away the food because it got rotten. I asked Royal Mail for compensation but they refused to give even a pound back.”
“What went WRONG??? Items missing out of packaging, money, yes you could send it once upon a day in an envelope, missing. Items never received. Still waiting.Items sat in the Sorting Office for 24 days!!!! All my Christmas cards arrived on Christmas Eve even though some had been sent on the 6th December. Once a week deliveries for letters which are then out of date! Especially if it involves the NHS appointments. GRRRRRR.”
