“I arranged for a redelivery for Saturday 6th September via the app on Thursday 4th morning as I work Monday to Friday so knew I wouldn't be in to take delivery as previously I have had to complain about them failing to deliver to my safe place. I received the confirmation email that they would deliver Saturday as requested yet they still tried to delivery it on Friday 5th item now shows as pending I attempted to follow the instructions about redelivery but am unable to as I have an outstanding request for it to be delivered today. Today is Saturday September 6th & I am still waiting for it to be delivered. Not happy at all I am seriously considering not purchasing items if they are to be delivered by Royal Mail as every time they fail to deliver not just the delivery but on customer service too.”
“Terrible service. Say they've attempted to deliver an item on 4 occasions, however they haven't as people have been in at the delivery address and no card has been left. This has gone on for days as I've tried to rearrange delivery but every time I try to rearrange delivery I get an email saying they've tried to deliver but they haven't. I've then spent an hour and 15 minutes hanging on the phone trying to speak to a customer service advisor who when I eventually got through said he could re-arrange delivery for me and then the line was cut off. I've also sent an email to customer services and i'm doubtful I will get a response. I can't even arrange to pick it up at my local sorting office which only opens up now two hours a day first thing in the morning. I am struggling to think how anyone could make this service worse.”
“Waited half an hour on the phone trying to get through to someone about mail redirection. They play the same awful song on loop, I felt like I was in hell. Then when the call was answered they cut me off! I called back and waited another 40 mins to speak to someone, who was no help at all. Total waste of my time. Terrible service!”
“I used the address and the name of a book shop open from 9am to 18pm monday to sunday in order to be sure to receive and have no surprises.
This morning I receive a message from royal mail saying delivery attempted, address inaccessible...
As I know the book shop is not recently exploded should be easy find the entrance door but no. Not for Royal mail . No one job is easy for royal mail”
“Waited in a day for delivery that had to be signed for ,never turned up, track and trace unavailable site down ,and took 24hrs just to get to London depot from posting in London and should have been with me in Worcestershire in 24hrs , day wasted hanging around, and should lose it's royal coat of arms warrant, as not owned by a uk company, so no loyalty to the crown or country.”
“Poor customer service.
I ordered FOOD. And today I got an email saying they attempted to deliver the parcel but nobody was in.
Which is a flat out lie because I and my family have been in all day.
And this pompous knobhead that I talked to was incredibly condescending about it, saying that they are “ahead of schedule” and that “nobody was in” is actually code for vehicle breakdown or excessive traffic.
Incredibly disappointed at how Royal Mail has gone downhill over these past few years and I will not be using them again if I can help it.”
“They didn't deliver the parcel 10 days…
They didn't deliver the parcel 10 days ago on 18th 08 but no note no email. Just found it now after 10 days. Can't collect because at Wembley they are open only from 8-10am. RM is getting worse and worse.
PS195807716GB”
“Postman collected my item and then in the tracking it said failure to collect, Royal Mail say the item was not collected yet my partner handed him the parcel and he walked off with it not attaching a label and not scanning it”
