“Your Royal Mail App is a total waste of space. If you cant maintain a decent service level without endless errors close this garbage down don't offer it”
“Horrendous service. Repeatedly waiting in all day for deliveries that never arrived. Website or application never working. Tracking service is a complete joke.”
“Awful service, on phone for half hour each time, sorting office only open couple of hours in the morning. Received two unable to deliver cards on two different days with absolutely nothing written in them. Apparently they were out through two different days by mistake !! Once yes, twice don't think so. Never received package . Use yodel!!”
“Unfortunately theyve lost two of my packages in the past few months. Very frustrating. I used to trust them but definitely wouldnt recommend using them anymore.”
“Absolutely shocking service…. Pay extra for 24 hour for a parcel travelling 15 miles away. 48 hours later this parcel is no closer to its destination. Royal Mail hide behind the small print ‘we aim’ and obscure tracking updates. Will definitely not use again and will opt for the likes of DPD etc”
“I purchased a Royal Mail label for a parcel by mistake and submitted a refund. The label was never used but the refund was declined, without any reason or recourse on a 'noreply' email. This was not the first time I had been denied a refund.
It took me an hour to eventually speak to an adviser who told me the item had been delivered, when I had not even printed the label.
The system is completely unjust.”
“2 incidents of failure just this week. One item undelivered to me after nearly 2 weeks. One sent by me and not delivered. Both 48 hr service. Agree Evri are better.”
“A company posted me out a new sim card first class with Royal Mail. This was over a week ago and it still hasn't arrived. Disgraceful and very very poor service. I will certainly not ever be using them to send anything!”
“disgusting service! They can't knock normally, the person has to sit right by the door and wait. I sat waiting for my parcel from 10am today! The postman never came! It's a mockery!!!”
