“Hopeless - purchased 1st class signed for on line for 2 normal sized letters. Both were posted at a Post Office and were supposed to arrive in 1 to 2 business days. One arrived after 5 business days, the other still hasn't arrived after 7 business days. Tracking not working at all now. Waste of time and money.”
“What a disgrace to the "royal" name.
Booked a collection for 9 items, paid upfront, and scheduled for today. The lazy driver didn’t even ring the bell—just outright declined the collection, falsely claiming I wasn’t home and lying on the documentation.
Not only was I home, but so were 3 other people plus the cleaner. I have proof. Yet, the audacity to claim, "Collection wasn’t completed because nobody was at home," is staggering. The moment I got the email to reschedule, I rushed downstairs, only to find no trace of the vehicle.
I called customer service, and after a 50-minute ordeal of waiting, I dealt with a disrespectful agent who hung up on me. Their lack of professionalism is shocking. All I got was a hollow apology and a complaint raised for nothing.
Now, I’m stuck rescheduling each item one by one, losing over two hours trying to fix their mistake—and let’s not forget, I PAID FOR THIS SERVICE.
Do yourself a favour: avoid this service entirely. There are plenty of private companies offering cheaper, more reliable alternatives.
This should be called disGRACE mail. Save "ROYAL" for something deserving of the title”
“Incredible Support
After falling victim to an online scam, I didn’t know where to turn. Benito Gabriel and his team were incredibly reassuring, working tirelessly to recover my money. They showed genuine care throughout the process, and their expertise really made a difference. I’m relieved and thankful for their help.
𝐄𝐦𝐚𝐢𝐥 —𝐁𝐞𝐧𝐢𝐭𝐨𝐠𝐚𝐛𝐫𝐢𝐞𝐥𝟒𝟒𝟗@𝐠𝐦𝐚𝐢𝐥.𝐜𝐨𝐦
𝐖𝐡𝐚𝐭𝐬𝐀𝐩𝐩 —- +𝟏 (𝟓𝟎𝟓) 𝟒𝟎𝟐-𝟎𝟕𝟏𝟒”
“The posties near me are good, but the sorting office is a joke, things go missing, delays. It .just be mismanagement. RM used to be reliable, not any more.”
“You tell me what went wrong!
I waited in ALL DAY for a GUARENTEED delivery only to get an notification later in the day to say Royal Mail tried to deliver but no one was in. No one tried to deliver. I WAS HOME AND SO WAS MY HUSBAND. MY DOGS WOULD HAVE BARKED. No card was left either. I needed the item urgently. I AM DISAPPOINTED TO SAY THE LEAST. I will always use an alternative from now on. I won't use Royal Mail as my first, second, third or fourth choice again. If I could have given No Star Rating, I would have done.
CUSTOMER SERVICE TRAINING NEEDS INTRODUCING URGENT!”
“Royal Mail used to be a trusted postal service.
Now it's run by incompetent, inexperienced managers who haven't a clue about good customer service or how to treat staff with respect.
I have decided to never use Royal Mail again as it is now the worst delivery service.
In a series of poor service and performance,including deliberately ignoring the USO , they have now lost an insured parcel and refusing to pay compensation.
They have at least admitted that it was lost by them , or even stolen in the delivery office, as tracking proof has been provided.
Now despite all proof of value and cost involved ,they have given poor excuses why they shouldn't pay out.
I am going to take this to the very highest level to expose them and encourage all my customers never to use Royal Mail as they simply can no longer be trusted.
They have reached the very bottom of the ladder and will never give great customer service again.
It's cheaper and more reliable with rival parcel services now .”
“These big companies need to give another option rather than royal mail the worst company in the uk by a mile . I wish they would be eradicated from this planet they have no use for anybody”
“Total rubbish, how can they continue to take extra payment for first class service when they provide third class service. The last 3 deliveries, all first class took three days. Very poor. Time to put the whole operation out of its agony.
It's a pity reviewers are unable to leave NO STARS!”
“The worst delivery company by a long shot. Guaranteed to be a drama with deliveries. Last parcel was delivered to the wrong street. Standard awful service. Please just end the royal mail, it's a national embarrassment”
“I had my newly purchased laptop sent by Royal Mail. After waiting all day (08/01/2025 ) I received a message stating that it had been delivered! & no accurate address information had been provided, which was totally unacceptable and wrong. I was assured that 3 attempts were going to be made but this is not the point. We needed this now and had made provision for you to deliver this. Now we have to do it again. We are a palliative care provider for cats and are busy. We need companies that can deliver as required and promised not breaking promises by letting people down. Problem is still ongoing.”
“the worst I have delivered my package to a locker for return to Lacoste and they have not replied to me with a confirmation email I don't even know where my package is, if it is still in the locker or if a postman has taken it and I am worried because I have paid a lot of money for it and I can't figure it out. I try to contact them and after 55 minutes of waiting on the phone they just hang up on me”
“Absolute joke! I used to trust Royal Mail. I don’t any more! Still waiting on two parcels ordered weeks ago. Tracking is no help and not being updated. As soon as I order something and it says it’s being delivered by Royal Mail, my heart sinks and I know it’s not going to arrive on time. Disgraceful”
“I simply wanted to return a parcel to Amazon for a refund arranged by Amazon. The first postie to collect failed to bring a label (instructions from Royal Mail stated that no returns label was required as they would provide one). I had to rearrange another collection date through Amazon returns. This time, the postie did bring a label. However, when trying to track the parcel for its return status, it’s now pending in a distribution centre.
The quality of service has been very poor, and nobody is taking responsibility. It feels like there is no pride in their work. This experience reminds me of Hermes, who were shocking. Such a shame, as Royal Mail used to be a company that could be relied on.”
“Christmas presents on Royal Mail 48hr delivery tracking service. Due for delivery on 19th December and as of 3rd January the gifts have still not been delivered. Terrible service and the tracking is no help at all.”
“Item not delivered despite text messages from Royal Mail
Had an item sent by 48 hours delivery from a company via Royal Mail on 29th December. Received a text message to to expect delivery on 31st December from Royal Mail themselves. After finishing my 12 hour night shift I waited all day until starting my next 12 hour shift. Nothing delivered. I was exhausted having no sleep. Friday 3rd January. I finished my 12 night shift and Received another text message from Royal Mail saying our local Burton-on-Trent depot had received the item and it will be delivered today. This time with a timeslot of 10.23 to 14.23. Again stayed awake for fear of missing the delivery and back to work tonight.Now 14.30 on 3rd and no delivery. Sent on 29th on 48hour delivery and nothing delivered. Why send the two messages and then not fulfill the promises? Never have a problem with other couriers. Evri, DHL and Amazon's own network always arrive with in their alloted delivery times. Royal Mail just false promises. It's 5 degrees with no snow or ice around Burton, so no excuse for being unable to deliver as promised.”
