“Incredible, the Royal Mail has overtaken Evri in terms of being the worst and creepiest company, they lost an item of mine that I sent insured, apparently you have to fill out forms online, because I bought postage via eBay and they sent me a mail that they couldn't collect despite having collected, i have no evidence? How about that then from hitting a depot it started tracking and now it is since SEPTEMBER out in delivery, they still will not refund and claim I should have gotten an email... The same thing happened last week, I asked the postman, he said he remembers picking it up but the system is funny, nothing he can do about it...
My resolution is to NEVER send with the Royal Fail, to not accept shipments that come through them, they just lie to you, take your money for the insurance and then find excuses, on top of it they tell you they have a resolution, the resolution of the shysters is "You paid for tracked 24 delivery, we take your money, we steal or lose your parcel and you get no compensation"”
“in recent times three items have been lost 2 greetings cards and a parcel, that represents about 80% of the mail I have posted this year!!
So I now ask myself are these things lost or stolen, in the hope the cards contained money or something of value.
I now the question how much mail goes missing from other users and how many birthdays were ruined.
I come from a generation when the royal mail could be trusted but no longer especially by me”
“An absolute shocking company
We are chasing three items, two due today and one yesterday. The one yesterday has now been lost and the manager has 72hrs to find it! If not then we will have to contact the seller. Why should we, if the stupid irresponsible company did not loose the item in the first place then 1. It would not be lost, and 2. It’s Royal Mail’s job to contact the seller not us! Also the contact centre are extremely rude, unhelpful and very impolite and highly carcastic!!
I have never had any issues with Amazon or DPD, always top service and never had any issues.
Something needs to be done to shut Royal Mail down as no company should go on like this!!
It’s totally and utterly unacceptable, appalling. To add to what I have said, I have now spoken to a call taker called Paul, who was very abrupt and hung up the phone on me as he accused me of saying the number too fast. In which I believe should be a sackable offence!!
So much for customer service!! So far I have been told lie after lie within the last 24 hours!!! THIS WILL DEFINITELY GO TO OFFCOM so that the Royal Mail can be investigated properly and throughly. THERE IS A REASON WHY THE ROYAL MAIL HAVE BEEN REVIEWED AS AB AVERAGE OF ONE STAR!!!!!”
“Every day we arrive at work to be met by customers wanting to know where their parcels are we currently lose about 4 per week. They just say they are short staffed and yet offer a new Sunday delivery and doorstep collections. If Ofcom don't do something they are just robbing customers. Since they opened a new super hub in Warrington (i dont call it super) it is a just a huge black hole that vapourises parcels and even their own staff are laughing about it.
We are in the process of dumping them for another company and then goodbye and good riddance,”
“My eBay item, 1L Chainsaw Oil for £7,95 has been delivered to one of my neighbours, by mistake and marked as "Delivered". Never returned to me.
Ebay asked for proof of non delivery to refund me my money, but Royal Mail Customer Service lady advised the item has been delivered somewhere on my street, but GPS cannot state which house exactly. And good bye: lost merchandise and money.
Luckily it was not anything valuable”
“Mail late, when I called the advisor was really rude and cut me off. Really not good customer service. Very poor customer experience. Mail was over 10 days late. No information of any problems at Watford Sorting Office”
“And the stupid award goes to!.. Postman buzzed into my property using my home number.. 7 mins later I'm still waiting for my parcel.. eventually postman arrives to deliver my parcel.. at this point I say to the postman so that he acknowledges his delay "you took your time".. postman's response "that's bcz I deliver letters!".. my response to the stupid answer "I'm aware what your job is!" ..moral of the story! DONT BUZZ MY DOOR AND MAKE ME WAIT AT MY DOOR TILL I RECIEVE MY POST U IDIOT!!”
“Order a parcel, arranged the delivery for Saturday the 25 Nov. I have a confirmation email. They tried We'd, Thu and Fri. I stayed all day at home on Saturday and the parcel never arrived. Now I have no idea where it is. I need to rearrange another delivery which probably will be another mess. It's the worst service ever!!!! And the thing is that they don't care ( I am trying to be polite here)”
“It is impossible to talk to a real person on customer services. After gaining to get an answer on lice chat, I tried ringing. Every time I call, there is a waiting queue of over 40 minutes to talk to someone. Who is going to pay for 40 minutes on an 0345 number, much less hang about that long on a phone?”
“Royal Mail sends me an email saying that a parcel I am expecting is ‘due’ to be delivered today. It isn’t. This is completely unacceptable. Royal Mail is a disgrace, unfit for service.”
“Had email to say parcel had been delivered! It hadn't!
4 hours later the kind lady who lived where it was delivered to brought my parcel to my address
This is not the first time this has happened.”
“The customer service is dreadful
They have an absolute useless online chat bot and then you must wait an hour for someone to answer phone. Maybe they could go and learn fro. Amazon's or PayPal better run customer service model on all that money they must be saving on staff”
“Extremely disappointed every time I use these services. Extremely incompetent and completely clueless about where they are.
Always do something the hard way. I don't recommend ever using”
“Terrible service. Often send items tracked. More often the not now, when use tracking checker it simply say's WE'VE GOT IT. When on contacting the recipient, they'd received the item days before. The last one still shows WE'VE GOT IT and was received over a week before. Poor service given, when charging well for it . I think you be better changing you message to WE'VE LOST IT”
