13/01/25 paid a £1.50 fee for an item sent to me where the sender (unknown), had not paid enough postage. 22/01/25 still waiting for the item to be delivered. Both Royal Mail customer service e-mail addresses don’t accept emails and it’s a 40 minute wait when tried to ring. Do they expect people to post them a letter to make a enquiry? Really need to drop “Royal” from its name. If we had the same low level of service from the Royal Airforce, Royal Navy, Royal Marines, Royal Household Cavalry etc. I’m sure complaints would be made.
4 months ago
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