“I had an absolutely awful experience with Royal Mail and would strongly advise against using their services, especially if you're running an online business. I shipped a parcel to a TikTok customer via UK Signed For 2nd Class over a month ago, and it’s still showing as "in transit." Despite making multiple phone calls, they have done nothing to resolve the issue. I was given a reference number for my complaint, but it’s clear they haven’t taken any real action.
This delay has cost me 4 violation points for late dispatch on TikTok, severely impacting my shop’s performance. Royal Mail’s customer service is unhelpful, and their system is unreliable. If you're serious about growing your online store, avoid this 3rd-class courier service at all costs!”
“Parcel sent to Canada for daughter’s birthday. 14 days later I’m still waiting. Worryingly I got an email on the day that the parcel was picked up to say ‘sorry that we were unable to pick up your parcel’ Customer service is an endless range of press 1 and go round in a loop. Tracking seems stuck on day 2 of parcel’s journey. I would not trust Royal Mail ever again”
“Well I would give them no stars! Tracking tells you nothing - apart from " we are running behind schedule!; Use other Couriers Evri/ Yoodle/DHL all brilliant! They should be renamed Rubbish Mail!”
“Claim to have fried to deliver to me 4 days ago but no card left and I was at home! No delivery attempted since and nobody will tell me where mt package is. Despite a complaint allegedly going straight to local sorting office managed no news at all! In any other walk of like holding on to someones possessions would be theft. A joke”
“Royal Mail charging first class prices yet not delivering for 3/4 days. Who’s the fool here. The Royal Mail delivery vehicles are disgusting they are dirty damaged and not a pretty sight. Also why does the post person seem to want to discharge their unwanted elastic bands in my garden in the same place. This company is disgusting. If I could leave a less star for the feedback they would get a zero.”
“i am utterly discusted with this service,
posted at post office on 9 th july 2024 . with signature required,not arrived.
actually not ever received at royal mail.tried to enquire by telephone listened to terrible music for 30 minutes at a time at least 4 calls. even sent by post a claims form told hadnt been received. told to call back 3 weeks later so did this not received , then filled in on line. and its that difficult as you have to upload proof and i did but no joy. lost a total of £100 also then told i have only so many days to complete claims form. when i have already sent one by there post box and they have not received diisgusted they should be sued. will concede as its made me ill.
you are disgusting and no one can do anything about getting their money back with all the obsticals in the way. steer clear of these sharletons how dare they.”
“1. I have a subscription for commemorate stamps which are posted out to me with boldly printed "DO NOT BEND" showing clearly on the envelopes. Guess what?.....postie obviously doesn't read them before popping through my letterbox, resulting in damaged goods.
2. Still waiting on a Tracked 48 delivery, which I was advised by Royal Mail, would be delivered on Saturday 31 August. Didn't turn up and it's now 4th September.
3. Royal Mail app is worse than useless. Cannot sign in even with correct credentials.
I'm just about to give up hope with this company and cancel my subscription.”
“Royal Mail has horrible service and non efficient delivery people in our area take items at wrong addresses not checked,Tracking is marked as delivered on the day but they are not and the item turns up after few days when complaint is submitted and you have to cancel complaint and important items are not received on time .In one instance my delivery man took item back marked as wrong address didn’t ring my doorbell or knock and I had to chase it up at delivery office and they will redirect again this is non sense”
“Consistently late with packages to Northern Ireland. Tracking doesn’t update half the time and when it does, they miss the day given more often than not. Abysmal customer service.”
“Birthday cards finally arrived at my house last Friday days after the event, some were posted 9 days before as included a bank holiday. All cards and letters dated 19th & 20th August all with FIRST CLASS postage. SHOCKING SERVICE and this has happened to me before.”
“Paid for guaranteed 1pm next day delivery for an urgent parcel. The notification said it would be collected from.my home between 08.43 and 12.43. So precise were these times that I missed the small word 'estimated '. Of course noone came within these times and I had an appointment at 2pm so at 1.30 I left a note on the door to say I had waited as long as I could and now needed to pay again at the Post Office for next day delivery. Royal Mail were unsympathetic and told me that the estimated times for collection were not binding and the collection could be made any time up to 4pm. So why the hell give such specific times and why don't they say you will likely need to wait in all day? Sorry excuse for a service. I'll never use them again.”
“Paid for 48hours service since 19tye of August, only to be told today that my package of £300 got missing, the dumb customer service guy didn’t even feel remorseful…. You better find my package”
“Very poor service, posted 2 birthday cards from derby to Barrow upon soar, nearly 2 weeks ago still not received, definitely don't post birthday cards,”
“Very happy with the lady who delivers my post as she is always on time and if not she has even called to let me know and always has a smile on her face.”
“Royal Mail you people are unfortunately people, I use my hard earn money to purchase medication for my mummy. I send from Coventry to Romford London still pay for first class. Royal Mail you people did not deliver the stuff and I called the customer service it was rubbish he was telling me. The stuff worth £200 this is not the first time you people are doing it for me. You are so poor in your service”
“How do you tell someone without any remorse that her parcel has been destroyed? Parcel was sent on the 17th of June from Doncaster. Kept calling and was asked to excersie some patient that it sometimes takes more than 3-5 working days for second class delivery. I explained to the lady I spoke with that part of the items are my graduation outfit and she said as usual *sorry there's nothing we can do as the item cannot be tracked. I went to the Glasgow Tunner office on the 2nd of July, after much back and forth it was confirmed that they received it but cannot tell where it is and was advised to go to Cambuslang office between the hours of 8am -10am. Went there and they couldn't find anything. The shocking thing is that the parcel has a return address and my address was on the receipt. There was no mail that states they came but meant my absent. No delivery attempt whatsoever. Everybody I spoke with kept giving me different answers. The last guy I spoke to bluntly told me that my parcel has been destroyed, he literally shouted at me when I asked him that if a parcel can't be tracked how did he know that it was been destroyed. I was heartbroken because it cost me alot to bring those things from Abroad only for Royal Mail to misplace them. How can you destroy a parcel sent in June 17th 2024. How did a parcel so big got missing in a company as big as Royalmail without a trace.”
“I paid £3.25 for a SIGNED FOR package to get to London, sent 5 days a go, still nothing on my tracking, it’s either lost or some incompetent idiot has delivered this without a signature, this was already a dispute with the seller, thanks for letting her win I’m now £40 out of pocket as well! Disgusting service”
“Ordered a book online. Royal mail tracking says it was delivered on 5th August 24. This is untrue , the book has never been delivered . Website treats customers like children , have you checked with other people in the house ,company etc. of course I have checked. My book has either been delivered.to the wrong address or royal mail records are being falsified.”
