I did not hear any indication that the postman was waiting outside, then they banged on the door ferousicaly, scaring my children. I quickly went to the door having no idea whether it was someone trying to break in or not?! I saw no one through the peep hole. I look back a few minutes later and I see a postman crouching down writing a note (presumably to say that he had tried to deliver my marcel but i wasnt in) so i opened the door, and he dramatically ripped up the note, huffing and puffing, and slammed the door on his way out to the staircase. Appalling service.