Posted parcel of Christmas presents to my daughter in Dubai as she can't get home because of covid. Posted on 3rd November 2020 using track end to end and signed for and it still hasn't arrived over 6 weeks later! Royal mail are not interested in trying to find out where it is, as it has left the UK so it's out of their hands. I've paid for a service which has not been fulfilled. All I've been told by those I've spoken to is to "put a claim in". I don't want to put a claim in, I want them to find my parcel and deliver it! This is the service I paid for! Their customer service is a waste of time as they all seem to be reading from the same script. I am absolutely appalled at their unwillingness to help. I will never use them again for this service.