Stop the inane apologies and get a grip of your business Royal Mail! 1 in 2 parcels I sent to Europe pre Christmas have not arrived/been lost and your record for delivery to America through last year was abysmal too 1 in 4 delivered after weeks/ruined/lost. And this is not a cheap delivery option. As a business I need to have a safe, quick system of delivery to Europe and America- someone please step up and sort this out. It is costing my business a lot of time and money and loss of goodwill. I always refund as it is not the customers fault... but nor is it mine. I cant answer Q's below as the parcels disappear??!