The worst service ive had! Not only did they lose 2 parcels of mine, staff did not know what was going on! Only 1 person her name was natalie if im correct, helped me out however the rest of the team there dont really care! Emma stanton a woman that works in the customer service department for royal mail totally ignored my email and responded with a dumb not relevant answer to my queries! I then called and as soon as I try to explain my queries to customer service people on the phone they hang up on me!! More than once!!! (after waiting 50 min per call as they always seem to be too busy!)