If I could give 0 stars I would. Not only are they slow but they also lie. I was supposed to recieve an item at the end of December. When I tracked my parcel online it was written that they tried to deliver my item but I wasn't at home. LIES. I was at home and I know for a fact they did not try do to anything.. It also said on their website that I should have recieved a " something for you card" which would give me details about my parcel. Surely, that wasn't the case. I ordered for it to be redilevered on 12.01.2020. it's the 14th now and still I haven't recieved my item.. I too less time for it to arrive to the UK from Bulgaria- approximately 9 days to be precise. Royal Mail's had my item for what seems to be 15 days now.. How is that possible? Their service is a disgrace, a nasty twisted joke. I literally can't believe they are not bankrupt yet. And what is more it's nearly impossible to contact them...