When I see that something I ordered has been posted via Royal Mail, I breathe a sigh of annoyance that crescendos into an exclamation of an expletive. I can't help but contemplate what transgression I had committed to offend the seller so much that I was punished with them putting my item in the hands of Royal Mail. Then comes days of frustration climaxing in the receipt of my damaged package. At the time of writing, I still have more packages in hell (mail centres) including an 8 day old Royal Mail "1st class". The only redeeming factor about Royal Mail these days is at least they aren't Hermes, hence two stars and not one.