‘RoyalSnailFailMail- parcel posted to 60 miles away on 7 Dec 20 for childs Xmas Not delivered by 23 Jan 21. I know Lanark sorting office has claims of ‘Covid’ - parcel stolen? Tracking system not fit for purpose. Hint - don’t type in dashes, try 0 (number) then try O (letter), use magnifying glass to check if receipt shows a ‘B’ (letter) or an ‘8’ ( number). Even when you get through to answer you are none the wiser. Why don’t they want to provide user-friendly, useful track and trace system? I am looking for a reliable alternative SERVICE as RM make it nigh impossible to contact them by ANY method.