Very embracing and rude company! not helpful at all!! they cause even more problems!!! I have a refund and I was setting out pick up from my home... they took the item worth £150 and didn't get to the seller...therefore I am stuck and I will lose my £150 because they have no clue where my parcel is and they simply reply with " just complete the online form for item compensation" which I did but they have a limit of compensation fee which is stetted by themselves, this is no more, no less than £20 there are problem makers!!!! for what they got paid? I never going to use this rubbish service!