I am honestly baffled, I run a small business and every low review I have recieved is as a result of Royal Mail being unable to handle items correctly. I cannot for the lift of me understand how 80% of the time my item arrives perfectly fine as it should, and the other 20% of the time it arrives smashed/damaged or in fact, gets lost. When an item is marked FRAGILE, i expect it to be handled with more care that they should already be handling items. The amount of time it takes to fill out every single claim form, and how long it take to get a resolution is awful. I am always out of pocket on behalf of them. Just don't understand it, clearly such a big business it doesn't need to care about its customers.