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David
Posted by company in Dumfries and received by Royal Mail on Saturday as a 48 hour tracked parcel. Local MC confirm receipt on Sunday, Monday I receive an email telling me that it will be delivered that day by the named local depot who had received it. Tuesday morning an email to say that the local depot was incorrect and that they had 'immediately' rerouted it. (Immediately being more than 24 hours after they had received it. A further 12 hours and it was back at central sorting depot. So now on Wednesday morning and no further updates on where package with perishable items is. RM have now had this parcel 5 days. Royal Mail totally letting down companies who are working hard to maintain and grow their customer base in a difficult market. Disgraceful.
3 years ago
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Royal Mail has a 1.1 average rating from 2,881 reviews