Missed a delivery and as I work can't collect during their limited working hours. Went through rigmarole of downloading app to arrange redelivery and got through to end of process several times only to be told there was an issue please try again later on each occasion. I have previously had an issue when a birthday card with a £50 voucher was deemed too heavy so wouldn't post without payment of £1. Didn't get to the collection point in time and was told my letter was returned to sender but no return address so lost for ever . Royal Mail is a shambolic and non Customer service based entity