Sent a large letter (padded envelope) by 48 Hour Tracked. Arrives 1 week later at the customer's local depot with a surcharge meaning the customer had to collect. Photo sent by the customer shows the item had been repacked into a plastic box and put inside a mailing bag making it bigger than a large letter and thus moving into the Small Parcel category. Customer services helpful advice was that the staff have to follow procedures. Totally unable to understand what the issue was. Sounds like a way for RM to make some extra money from their mistakes.
3 years ago
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