Item sent by 48 Hour Tracked. Arrived, damaged and repacked with an item missing. Had to resend the missing item. Submitted a claim including details of both postage costs and cost of missing item - total £19.02. We received a book of 6 x 1st class stamps valued at £5.10!! Called 'Customer Service' and was told I have to write to RM - actually send a letter - to ask someone to review the claim. I know RM is over 400 years old but they seemed to be stuck with outdated processes. A ploy to discourage challanging their pawltry compensation?
3 years ago
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