Growing concerns amoung users of the "click and drop" service.
We have had an increase number of surcharges which are completly false and for items that couldn't possibly be as incorrect as Royal Mail claim.
We send around 300 items a week and are currently getting surcharges once or twice a week for a few items.
Just recently items that were posted as large letters and royal mail staff stated they had been posted nearly 5cm higher than the limit!
Never any proof provided which is all the more worrying.
3 years ago
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