Royal Mail keep putting up their prices yet their service is awful !!!. I run a Greeting Card business and use second class postage to try keep the cost down for the buyer yet the amount of people that say it hasn't arrived yet is a joke! and I get the blame and I have to refund!!!! sometimes it takes over a week for the item to arrive!!! it says 2-3 business days on the website. I have had to use 1st class now but expect most people won't buy because of the cost of postage. Trying to get a refund for postage is very difficult, live chat is a waste of time and trying to get someone to pick up the phone is a nightmare, you end up waiting and waiting and sometimes they hang up.