This saga began with a 'To Pay Notice letter of £1.50. This was paid on line and the saga took on farce !! First it was supposed to be delivered to our local PO. Notification received it was there but no it wasn't !!! In between strike days we eventually ended up back at the depot (Redfern Road). Produced a receipt re payment BUT our jobsworth wouldn't accept it. I have no idea what planet' s charter re mail he was quoting but he was possessed by the computer. Little Britain 'Computer say No' came to mind. My wife then paid again making an excess charge now of £3 for a letter which had 2nd Class paid already; expensive letter !!! We then finally see this mail and it is a standard letter sized envelope containing a small pamphlet. Apparently our guide into madness told us it was the computers 'fault' as it deemed the letter overweight ??? Have to say a somewhat pathetic state when employees' are run by the computer and cannot use their own 'common sense' !!! Also phoned Customer Services for help and first time told (by a robot) 40 minute wait and then when phoned 2nd time an hour wait. How has the once proud Royal Mail fell this low