Pay people more or hire people that want to work! The services of RM have become a joke, especially considering the prices! Since last November there have been several issues with your services in the UK and with international packages. 1st class recorded packages took over a week to be delivered. I had several cases when there were no updates to the tracking information for a whole working week, this is completely unacceptable in the business environement of today. Several international packages sent in early December have had no update for over a month which meant that I had to refund the buyers and lost repeat business due to the poor service of Royal mail. The time you have to wait to make a claim is ridiculously long and who knows how long they will take Royal mail to process. Complete disaster, switched over to courier services and have been satisfied since.