I am a long term business customer, we have used the Royal Mail for distribution for over 27 years. The Door-to-door team recently made a huge error on a contract, then another on our invoicing, and kept me bouncing from department to department for three entire days without helping me to resolve the issue. Not one person I spoke to had the authority to change anything on the account, and there was not a single manager for Door to Door, the finance department or the complaints department available to speak to me directly. I was instructed to send emails to various addresses but nothing has been replied to. I am now looking into alternative postal companies, Royal Mail has gone downhill fast.