I purchased a "guaranteed" next day service. The package was delivered two days late. The 'tracking' feature was ridiculous...it basically says when the item is posted and when it is delivered. Royal Mail have rejected my claim for compensation on the grounds that I did not read their T&Cs. It should be illegal for a company to describe a service as 'guaranteed' if it is not guaranteed (or insufficiently insured, as in my case). Royal Mail is essentially a monopoly. I think this type of company should be nationalised. Unsympathetic customer service.
2 years ago
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