I sent a parcel abroad from a branch of royal mail. The man on the counter told me it should take about 7 working days to arrive. It's been 7 working days already and my parcel is still at the sorting depot in UK when I track it. So I called them today to check what's going on with that, only to be held 45 mins on the phone and then be told "because of unforseen circumstances, we cannot take your call, please call back later". Just lost an hour of my life waiting for them, got shut down lile that and they expect me to call them back again??? God knows where's my parcel and when it will reach the recipient. Horrible service. AVOID AT ALL COST