Parcelforce delayed a valuable parcel £600 plus, giving no reason. When I complained they replied in a day by saying nothing more than for me to continue tracking the parcel. When I asked them to compensate the sender for the premium he paid for a 24 hour delivery (which now is more like 48) they replied that they only compensate if he fills in a lengthy form on their website. The customer servic does not investigate what happened to the parcel at all and their replies are all worded the same.SUMMARY: don't use Parcelforce, now a private company that rewards only CEOs and shareholders!!!