Hi all, I believe my case might help others, hence posting it here and on Google to share the appalling experience I had to go through when using Royal Mail to ship a parcel abroad. I've paid for a parcel fully trackable + insurance + signature on receipt on September 26th showing Belgium as end destination. We're now in mid-November and my parcel is lost, that is nowhere to be found. Royal Mail customer service redirects me to a fully non-functional portal advising to submit a complaint form. If you've ever attempted searching for one on their site - best of luck, it's completely ghosted, a perhaps made on purpose in such a manner that a mistreated customer can't locate and so can't submit his/her complaint. It's currently a dead end, not to mention the full experience end to end feels both tired and outdated across all customer service touchpoints: via email, online or via phone. I would advise those of you sending parcels abroad and using Royal Mail to make your choice carefully.