Items described as being left in 'safe place', but just being left on doorstep (and then photographed by the postie and left as evidence of delivery on Royal Mail's website, which is hillarious). Deliveries marked as 'Delivery Attempted' when no attempt has been made. Very poor complaints system - no email option, only options are to call, which is not free and you will be on hold for a long time, or to post your complaint (which is ironic). Not the end of the world, I'll choose a different delivery company in future. It's just a shame it's gotten quite so poor.