Absolutely shocking service. I am waiting for an international delivery which was received by Royal mail on the 05/12 (Tracked 48). The tracking information said (which has not changed since), expected delivery on the 06/12. It's now the 20th! I emailed the customer service contact address requesting a proper update / status as it's an Xmas present .. I received a very generic reply explaining they cannot give any updates and I should request the shipper makes an insurance claim on my behalf... Clearly no interest from Royal Mail. An absolute disgrace!!!!
1 year ago
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