Parcel sent to Canada for daughter’s birthday. 14 days later I’m still waiting. Worryingly I got an email on the day that the parcel was picked up to say ‘sorry that we were unable to pick up your parcel’ Customer service is an endless range of press 1 and go round in a loop. Tracking seems stuck on day 2 of parcel’s journey. I would not trust Royal Mail ever again
8 months ago
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