Sent a small light parcel from London to south Ireland paid £15 for tracking . Two weeks later not delivered. Tracked online last destination shown was Greenford on day I sent two weeks earlier. Tried ring numerous numbers but can’t actually talk to anyone. Left holding on for30min just abt to hang up when someone answered and informed me later that my parcel was at customs at Heathrow which is a normal procedure with international parcels with Royal Mail. My advice DO NOT SEND PARCELS ABROAD WITH ROYAL MAIL
8 months ago
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