Have purchased International Signed for service £12.85 online as it seemed more convenient, never again! Queued in post office for over 30 min with all prepaid and printed parcel, post office computer did not recognize the barcode and I was advised to go back to speak with royal mail as I bought the label from them and the post office has had the same problems with a few parcels today. Called Royal Mail and was told to purchase the label again and they will refund the first one in 7 working days after they will be sure I have not used the not working label as there is no problem at their end, the problem apparently is mine! Yes, royal mail is absolutely right!!! I have a problem! I still have a parcel to send, I still need to go back to post office and waste an other half hour queuing and pay AGAIN! Meanwhile royal mail will have my money for at least 7 days, no apology or compensation for lost time on offer there! It is not their problem!!! Received cancellation of the label email - it states there has been problem with printer. There was no problem with my printer as in post office they even tried to enter all codes from label into computer manually and codes were not accepted! BUT OF COURSE IT IS NOT ROYAL MAILS PROBLEM!