Utterly terrible customer service Posted my iPhone in August to sell to a recycling facility. A week later it hadn't arrived so I tracked it and the tracking said, and still says, 'We Have It'. I filled out the long and very detailed form as requested, and received an auto reply saying we'll get back to you, which they did a month later, 'We're still investigating your claim...' etc., ect. Three weeks later I chased them up again and got another auto reply, then yesterday, over two months after posting the iPhone, I get an email saying, 'Sorry, you need to contact the business owner and confirm the phone is not there after seven days, for us to start an investigation'